GENESIS × AWS SUPPORT MAP

Account 438453383885 | Business Support+ | Credits: ~$113K AWS Activate

SUPPORT UTILIZATION 0%
$1,600
Monthly Cost (Credits Cover)
~$800
Prorated This Month
482
Trusted Advisor Checks
24/7
Expert Access
1️⃣ SIGN UP — Business Support+ DO FIRST
P0
Subscribe to Business Support+
Pick "My organization" for 10% discount. 30-day commitment. Auto-renews. Prorated billing. Credits cover it (~$800 this month).
Console → Support Plans → Business Support+
Subscribed to Business Support+
▼
2️⃣ OPEN SUPPORT CASES — Immediately After Signup SUPPORT CENTER
P0 — BLOCKING
S3 NotSignedUp / Signup Loop
Account stuck in incomplete S3 state. Console loops when trying to complete signup. CLI returns "NotSignedUp." Needs AWS backend fix. This blocks ALL S3 usage including backups.
Console → Support Center → Create Case → Technical → S3
S3 support case opened
P1
Billing Stability — Credits & Account Health
Make sure credits are properly applied going forward. Feb was only partially covered ($5,107 of $15,889). Need confirmation account won't get suspended again. Reference: Camden McDonald, Joe Suarez.
Console → Support Center → Create Case → Account & Billing
Billing case opened
P1
Spot Instance Architecture Review
We run p5en.48xlarge with 8x H200 GPUs. Need AWS to validate our spot recovery architecture: EventBridge + SNS + Lambda + ASG + Launch Template. Get Capacity Rebalancing configured properly.
Console → Support Center → Create Case → Technical → EC2
Spot architecture case opened
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3️⃣ SELF-SERVICE — Run These Yourself (Free with Support) IMMEDIATE VALUE
FREE
Run Trusted Advisor (482 Checks)
Instantly scans your entire account. Finds wasted money, security gaps, performance issues, fault tolerance problems. Just open the page and it runs automatically.
console.aws.amazon.com/trustedadvisor
Trusted Advisor checks reviewed
FREE
Request Well-Architected Review
AWS Solutions Architects review your ENTIRE setup. Security, reliability, performance, cost optimization, operational excellence. They come to YOU.
Ask Camden or open Support Case → "Well-Architected Review"
Well-Architected Review requested
FREE
Cost Explorer Deep Dive
Analyze spending patterns. Find savings plans or reserved instances that could stretch $113K credits further. Check for unused resources.
console.aws.amazon.com/cost-management
Cost Explorer analyzed
FREE
GuardDuty — Verify IP Is You
IP 97.187.124.35 = Verizon Business, St. Louis MO. If that's you, dismiss the finding. If not, rotate credentials immediately.
console.aws.amazon.com/guardduty
GuardDuty finding resolved
▼
4️⃣ MAXIMIZE — Get Full Value from Business Support ONGOING
ONGOING
24/7 Expert Access
Chat or phone with AWS engineers anytime. <30 min response for critical issues. Use for ANY technical question — they're paid to help.
Console → Support Center → Chat / Phone
Know how to reach 24/7 support
ONGOING
Programmatic Case Management
AWS Support API — automate case creation. Genesis could auto-open cases when it detects issues. Integrate with our monitoring.
AWS Support API (available with Business+)
Support API integrated
ONGOING
Third-Party Software Support
AWS helps troubleshoot third-party software running on AWS. Docker, Neo4j, Weaviate, Redis config questions — ask them.
Console → Support Center → Technical Case
Used for third-party help
INCLUDED
Amazon Q Developer
AI coding assistant. Free tier included. Pro tier ($19/user/mo) covered by Activate credits. Could supplement Genesis for AWS-specific code.
aws.amazon.com/q/developer
Amazon Q evaluated
👥 YOUR AWS TEAM
Camden McDonald
DEDICATED ACCOUNT MANAGER
[email protected]
Your primary contact. Handles account issues, billing escalations, credit applications. Reference him in support cases.
Joe Suarez
TECHNICAL SUPPORT / QUOTAS
[email protected]
Handled Bedrock quota escalations. Technical team member. Good for service-specific issues.
Visesh Devraj
TECHNICAL SUPPORT
[email protected]
Part of the support team. Assisted with quota escalations alongside Joe.
AWS Support Engineers
24/7 (WITH BUSINESS SUPPORT+)
Console → Support Center → Chat/Phone
<30 min response for critical. Unlimited cases. Technical + billing + account.
💰 FINANCIAL SUMMARY
AWS Activate Balance: ~$113,000
Monthly Burn: ~$16,000 (p5en.48xlarge + services)
Business Support+ Cost: ~$1,600/mo (prorated, covered by credits)
Credits Runway: ~7 months at current burn
Total Vendor Credits: $507,800 (ALL vendors combined)

Key: Credits CAN pay for Business Support. It's not out-of-pocket.